The SCPA Business Conditions  

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Contact Information

Center for Entrepreneurship and Free Enterprise (CEFE)
Shippensburg University
Grove Hall Room 405
1871 Old Main Drive
Shippensburg, PA 17257

Phone: 717-477-1430
Email CEFE@ship.edu
FAX: (717) 477-4010

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Six Sigma

(Green Belt Certification)

A Supply Chain Management Quality Improvement Process

Realize Continuous Improvement

  • Implement effective and reeatable methodologies that reduce variation in both process and product.
  • Have structured and formatted projects that boost customer satisfaction and the bottom line.

Quality Instruction

Dr. Robert O. Neidigh received his Ph.D. in Supply chain Management from Penn State University. Dr. Neidigh built his knowledge managing Supply Chains in the manufacturing industry. As a consultant to the Frehn Center, he offers informative training in Forecasting, Quality, Scheduling, Inventory Control, and Optimization.

Dr. Robert Setaputra received his Ph.D. in Operations Management from the University of Wisconsin at Milwaukee. Dr. Setaputra has articles and industry research work appearing in such presitious journals as Logistics Management and International Journal of Physical Distribution.

Personalized Instruction - Convenient Schedule - Pre/Post Exams - Black Belt Prep

Learn To:

  • Translate customer needs and wants into business goals and profitable results.
  • Focus and Improve chronic barriers to business goals.

Six Sigma management is the relentless and rigourous pursuit of the reduction of variation in all critical processes. Six Sigma is used to achieve continuous and breakthrough improvements that increase the bottom line and customer satisfaction.

Lean office

A 4 hour Introduction

learn how to use Lean Improvements methods to improve administrative process times, cost, and accuracy.

Considering that over 60% of all time associated with meeting a customer demand is administrative in nature and that most costomers view administrative time as non-value added, it may be time for Lean Office.

  • Understand the basic Lean concepts / tools / techniques as they relate to the office environement.
  • Experience the effectiveness of these tools / techniques through a classroom simulation.
  • Learn how to apply lean tools for your unique office environment.

Benefits of Lean Office

  • Reduce order processing time
  • Increase staff capacity and throughput
  • Achieve tighter inventory control
  • Improve teamwork and productivity
  • Reduce errors and chaos
  • Establish a problem solving culture
  • Happy Customers

Lean Office Tools:

  • Office 5S (Workplace Organization)
  • Standardized Work
  • Office Layouts
  • Batch Size Reduction
  • Quality at the Source

Text and Reading:

Don Tapping, Tom Shuker, Value Stream Management for the lean Office, Productivity press, 2003.

(717) 477-1430