Emergency Text Messaging FAQ

What is SU Alert? SU Alert is one of multiple communication methods the university will use in the event of a crisis or emergency that poses an immediate and life-threatening danger to the campus community. It will not be used in circumstances that do not rise to the life-threatening level, such as changes in the university's operation due to inclement weather.

How does the system work? If it is determined that a crisis or emergency poses an immediate and life-threatening danger to the campus community, a message will be sent to all individuals who have registered. These messages will be sent to registered cell phones, registered e-mail addresses and campus workstations.

How do I register? Students and employees should login to the Emergency Messaging System with their Ship email address and password. Enter up to 3 mobile phone numbers and/or two email addresses. Your Ship email address is automatically registered.

Why should I register? By registering, you will be able to receive alerts in the event of a crisis or emergency. Text messages are, for now, the quickest communication method in a crisis and are an effective way to contact individuals who are off-campus, outside of class or who are not reachable by other methods such as e-mail.

Who can register? It is designed first and foremost to notify students and employees about a crisis, but students can also have alerts sent to parents.

How will the university communicate in an emergency? Alerts sent to text devices, email accounts and campus workstations are a few of the multiple methods the university uses in an emergency. Other methods include e-mails, postings on the university's web site, Hotline recorded message, messages sent to all university voicemail boxes, posters, release of information to on and off campus media, and personal contact when appropriate. The university also uses  an emergency broadcast system on our internal television system, intercoms in  buildings, an outdoor public address systems, and digital display units throughout campus.

What should I do when I receive an alert?  If an alert is issued, it is vital that you follow instructions in the message. The length of the message is limited but will provide needed information. If you have information pertinent to the situation that caused the alert, please contact University Police.

Will the system be tested? The system will be tested at least once a semester at a time that will not disrupt the university's class schedule.

How do I update my contact information? If you change cell numbers or providers, please return to either the student or employee information system page and make the changes. To be effective, the contact information must be current and we ask that changes be made as soon as possible. You are responsible for ensuring the accuracy of your information.

What if I want to register at another time? You can register at anytime, but we recommend that you register immediately to ensure that you receive alerts in the event of a major crisis.

Does the system cost anything? There is no charge by the university to participate in the system. However, you are responsible to pay any fees charged by your service provider in connection with receiving these alerts.

What if I don't receive the message? The university will make every attempt to contact you using the information you supplied, but it cannot guarantee you will receive the message or how quickly the message may be redistributed by various service providers off campus.