D2L Status

What should you do if you start experiencing problems with D2L?

If you start to experience issues with D2L such as the inability to load documents to the platform, the inability to email your students from the Classlist, or the inabilityto add anything new (such as a new announcement, Dropbox, etc.) please follow these steps:

1. Check the D2L My Home page for the D2L status widget, the MyShip portal page and/or the IDWT D2L Status Update page.

2. If there is no message, and the issue occurs during regular business hours, Please contact the Instructional Design and Web Technologies department at x1816. When calling please have your course CRN number (xxxxx.201460) available, the time you experienced the issue, a description of the task you were trying to complete, and any error messages received.

3. If there is no message and the issue occurs outside of regular business hours, please contact the D2L 24/7 Support Center at 1-877-325-7778.When calling please have your course CRN number (xxxxx.201460) available, the time you experienced the issue, a description of the task you were trying to complete, and any error messages received.