Services
Resources

Location and Hours

The Faculty/Staff Helpdesk is located in the Mathematics and Computing Technologies Center (MCT), on the first floor in Room MCT 071 as part of the Computer Technologies Center.

Fall 2014 
Faculty/Staff Help Desk Phone Support Hours:

Sunday:

Closed

Monday:

7:00 AM to 5:00 PM

Tuesday:

7:00 AM to 5:00 PM

Wednesday:

7:00 AM to 5:00 PM

Thursday:

7:00 AM to 5:00 PM

Friday:

7:00 AM to 5:00 PM

Saturday:

Closed


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Useful Links

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Faculty/Staff Helpdesk FAQ

(simply click on your question to view answer)

Location & Contact Info

  • * Where is the Faculty/Staff Helpdesk Located?
    •   
    • - The Shippensburg University Faculty/Staff Helpdesk is part of the Computing Technologies Center and is located in MCT 071 on the first floor of the Mathematics and Computing Technologies Center.

  • * What is the phone number to the Faculty/Staff Helpdesk?
    •   
    • On-campus phone:  Dial extension 4357 and choose Option 2
    •   
    • Off-campus phones & cell phones:  Dial (717)-477-4357 and choose Option 2
    •   
    • -  A Faculty/Staff Helpdesk Support Technician will answer the call during business hours. 
    •   
    • -  Users calling in after hours will need to leave a detailed message that includes their name, a phone number where they can be reached, and a brief description of the issue.

  • * What is the e-mail address for the Faculty/Staff Helpdesk?
    •   
    • -  The Shippensburg Faculty/Staff Helpdesk e-mail address is helpdesk@ship.edu
    •   
    • -  This e-mail address is checked multiple times throughout the day even over the summer months.

  • * When is the Faculty/Staff Help Desk open?
    •   
    • - The Shippensburg Faculty/Staff Helpdesk is open Monday thru Friiday during the week. The hours are as follows:

      Monday 7:00am - 5:00pm
      Tuesday 7:00am - 5:00pm
      Wednesday 7:00am - 5:00pm
      Thursday 7:00am - 5:00pm
      Friday 7:00am - 5:00pm
         
      Saturday Closed
      Sunday Closed

  • E-mail Questions

  • * What type of e-mail system is used on campus?
    •   
    • -  On-campus PC machines use Microsoft Outlook.
    •   
    • -  On-campus Mac machines use Microsoft Outlook.
    •   
    • -  Off-campus machines use Outlook Web Access by going to https://mail.ship.edu and logging in with your University credentials.
    •  
    • - Off-campus machines may also use Outlook Anywhere if Microsoft Office version 2007 or later is installed.  See the Outlook Anywhere Setup Guide for more information.

  • * How do I access e-mail from home or a computer off-campus?
    •   
    • -  Off-campus machines use Outlook Web Access by going to
           https://mail.ship.edu and logging in with your University
           credentials.
    •  
    • - Off-campus machines may also use Outlook Anywhere if
           Microsoft Office version 2007 or later is installed.  See the
           Outlook Anywhere Setup Guide for more information.

  • * How do I change my password?
    •   
    • 1.  Open Internet Explorer on your computer.
    • 2.  Browse to http://password.ship.edu
    • 3.  Follow the on-screen instructions to reset your password
    • 4.  Click here for password requirements (also found on the password 
             website)
      • -  8 character minimum length
      • -  Must include 3 of the following 4 categories:
      •        1.  Uppercase Letters
      •        2.  Lowercase Letters
      •        3.  Numbers
      •        4.  Special Characters
      • -  Password CANNOT have part of your name or id

  • * How can I e-mail my entire class?
    •   
    • 1.  Open Internet Explorer with your on-campus computer.
    • 2.  Log into the Faculty Information System (http://info.ship.edu)
    • 3.  Select the option to e-mail your entire class
    • 4.  Your computer will automatically launch your e-mail program
    • 5.  Compose your message and click "Send" to mail it to your entire
             class
  • * How can I e-mail a larger list of people?
    •   
    • - The size limit for a distribution list is 160 addresses.  If your
            intended audience is more than 160, it is recommended that 
            different methods are used such as a personal website posting,
            blackboard, FACT newsletter, or a direct mailing.
    •   
    • - When sending an e-mail to a list smaller than 160 addresses, you
            can follow these steps:
    •         1.  Type our name in the "To:" field
    •         2.  List your recipients' names in the "BCC:" field (you may 
                     need to click the "arrow" to the right of the "Options"
                     button to get the "BCC:" field to appear if you do not
                     see it).
    •         3.  This method will allow only you (the sender) to see replies
                     to the message, even if "Reply All" is mistakenly used.

  • * How do I access junk messages and SPAM filter settings?
    •  
    • -  By default, suspected SPAM messages are quarantined automatically
    •  
    • -  You can access your SPAM settings by browsing to https://barracuda.ship.edu/
    •  
  • * Why do I receive messages from people that I haven't sent e-mail
           to stating that I sent them infected e-mails?
    •   
    • -  Viruses and spammers forge "From:" addresses with an address
            pulled from a victims contact list.
    •   
    • -  Therefore, your machine is most likely not infected.
    •   
    • -  Since these types of infections are usually not found in
            University-owned machines, there is nothing we can do to stop
            your address from being forged on the infected machine.
    •   
    • -  If you are unsure if your machine has an active infection, please
            contact us:  helpdesk@ship.edu or x4357
  • Network File Storage Questions

  • * How do I access my network files from my office computer 
          on-campus?
    •   
    • Method 1
    • 1.  Open "My Computer"
    • 2.  Double-click the "T:\ drive"
    • 3.  Drag and drop files to the T:\ drive
    •   
    • Method 2
    • 1.  Open your "My Documents" folder
    • 2.  Open the "My Network Documents folder"
    • 3.  Drag and drop files to the "My Network Documents" folder

  • * How do I access my network files from another computer
          on-campus?
    •   
    • 1.  Log on to any network-connected PC on campus using your 
            University-provided credentials
    • 2.  Open "My Computer"
    • 3.  Double-click the T:\ drive
    • 4.  Access your network storage files

  • * How do I access my network files from my home computer 
          off-campus?
    •   
    • 1.  Open Internet Explorer
    • 2.  In the address bar, type:  https://anchor.ship.edu
    • 3.  You will be prompted for your login information
    • 4.  Enter your Ship email address and password
    • 5.  Click "OK"
    • 6.  Click on the + next to S-Drive or T-Drive to expand the folders
    • 7.  Access your network files

  • * What types of files can I store in my network storage?
    •   
    • -  Any business-related data files
    •   
    • -  Storing personal data is not supported

  • * How much space do I have to store items in network storage?
    •   
    • -  Each faculty/staff member is given 20GB worth of network storage
    •   
    • -  You will see a warning message when your file space becomes full
    •   
    • -  If you receive the message, you will need to cleanup your files to
            create more space for saving additional files

  • * How do I check to see the space I am currently using in network
          storage?
    •   
    • Method 1
    • 1.  Open "Computer"
    • 2.  Click once on your "T:\ drive"
    • 3.  Directly below the drive name, you will see the space available
    •   
    • Method 2
    • 1.  Open "Computer"
    • 2.  Double-click your "T:\ drive"
    • 3.  Click the "Edit" Menu
    • 4.  Click "Select All"
    • 5.  Right-Click on any one of the files
    • 6.  Click "Properties"
    • 7.  View the size to see how much space you are using

  • * How secure are the files I store on the network?
    •   
    • -  No faculty, staff, or students have access to the files on your
            network space UNLESS you allow them access to a machine that
            you are currently logged on to.
    •   
    • -  To prevent this from happening, ensure that you log off a computer
            when you are finished using it.
    •   
    • -  Only you can access your files from off-campus due to the
            requirement of your individual University-provided login
            information.

  • * Are my files in network storage backed up automatically?
    •   
    • -  All files in network storage are backed up by the CTC
    •   
    • -  The server runs backups daily to ensure data is restored if
            needed
    •   
    • -  You may always take additional steps to back up your data to
            your personal devices such as a USB drive, CD,-R/DVD-R or
            portable hard drive.  However, these files will be accessible
            to anyone who may be using the device.
  • Printing Questions

  • * How do I print exactly what I see on my computer monitor?
    •   
    • 1.  Ensure that you have everything you would like to print on you computer screen
    • 2.  Press the "Print Screen" button on your keyboard
    • 3.  Your screen should print to your default printer
    • 4.  If it does not, try the following methods:
    •   
    • Method 1:
    • 1.  Press the "Print Screen" button on your keyboard
    • 2.  Open Microsoft Word, or Microsoft Paint (either will work
    • 3.  Click on "Edit" at the top of the program, and select "Paste"
    • 4.  Click on "File" at the top of the program and select "Print"
    •   
    • Method 2:
    • 1.  Click on "Start"
    • 2.  In the search box, type in "U:\NETAPPS\PrintKey
    • 3.  In the window that opens, double-click "PrintKey20"
    • 4.  Press the "Print Screen" button on your keyboard
    • 5.  Click "Print" from the PrintKey20 window

  • * How do I print labels?
    •  
    • 1.  Open a new document in Microsoft Word
    • 2.  Click "Mailings" on the menu bar 
    • 3.  Click "Start Mail Merge" on the panel
    • 4.  Click "Labels" from the drop-down list
    • 5.  Choose the label type/manufacturer and product number
    • 6.  Click "Ok"
    • 7.  Click "Start Mail Merge" on the panel
    • 8.  Click "Step by Step Mail Merge Wizard"
    • 9.  Click "Labels"
    • 10.  Click "Next: Starting Document" at the bottom of the wizard
    • 11.  "Use the current document"
    • 12.  Click "Next: Select recipients" at the bottom of the wizard
    • 13.  Click "Use an existing list"
    • 14.  Click "Browse"
    • 15.  Browse to the file from which you would like to make labels
    • 16.  Select the file and click "Open"
    • 17.  Choose the second file in the "Select Table" window and click "Ok"
    • 18.  The Mail merge recipients box appears
    • 19.  Click "Ok"
    • 20.  Click "Next:  Arrange your labels" at the bottom of the wizard
    • 21.  Click "Address block..."
    • 22.  The "Insert Address Block" window appears
    • 23.  Click the "Match Fields" button
    • 24.  Choose names to correspond to your mail merge information
    • 25.  Click "Ok"
    • 26.  Click "Ok"
    • 27.  Click "Update all labels" in the wizard
    • 28.  Click the "Next:  Preview your labels" at the bottom of the wizard
    • 29.  Click the "Next:  Complete the merge" at the bottom of the wizard
    • 30.  Place your labels in the printer tray (ensure they are placed correctly)
    • 31.  Click "Print"
    • 32.  Save your file if you would like to use it in the future
  • Windows Questions

  • * How do I place/restore an icon to my desktop?
    •   
    • 1.  Click "Start"
    • 2.  View "Programs" or "All Programs"
    • 3.  Right-click on the program you would like to place on your desktop
    • 4.  Click "Copy"
    • 5.  Right-click on your desktop
    • 6.  Click "Paste"
    • 7.  There will now be an icon on your desktop for this program
    • 8.  Double-click the new icon to open the program

  • * How do I change the way my desktop looks?
    •    
    • 1.  Right-click on the "Start" button
    • 2.  Click "Properties"
    • 3.  Ensure you are on the "Start Menu" tab
    • 4.  Select "Classic Start Menu"
    • 5.  Click "Ok"
  • Network Questions

  • * How do I log on to the Shippensburg Network?
    •     
    • 1.  Restart your work computer
    • 2.  Enter your University-provided user id into the login box
    • 3.  Enter your password
    • 4.  You should be able to access the network drives (S:\, T:\, U:\)
    •  
    • -  If you are unable to log on to the network:
    • 1.  Check to see if the network cable is plugged securely into the wall
    • 2.  Check to ensure that the network cable is plugged securely into
             the back of your computer and the lights next to the plug are blinking.

  • Software Questions

  • * How do I purchase a copy of Microsoft Office?
    •    
    • - All SU-owned computers have Microsoft Office 2010 or 2013 (for PC) or 2011 (for Mac) already installed
    •   
    • - Microsoft Office 2011 Professional Edition(for Mac) and 2013 (for PC) are available for purchase at the Bookstore for home use by Faculty and Staff (SUID required).

  • *  How do I install newer versions of softare?
    •   
    • -  A Help Desk Technician will be able to install software updates
    •   
    • -  Please contact the Faculty/Staff Help Desk to schedule an appointment