Services
Resources

Location and Hours

The Faculty/Staff Helpdesk is located in the Mathematics and Computing Technologies Center (MCT), on the first floor in Room MCT 071 as part of the Computer Technologies Center.

Summer 2014 
Faculty/Staff Help Desk Phone Support Hours:

Sunday:

Closed

Monday:

7:00 AM to 4:30 PM

Tuesday:

7:00 AM to 4:30 PM

Wednesday:

7:00 AM to 4:30 PM

Thursday:

7:00 AM to 4:30 PM

Friday:

7:00 AM to 4:30 PM

Saturday:

Closed


Walk-in support is available from 8 AM - 4:30 PM on Monday-Friday during the Summer 2014 terms.  Hours listed above are call-in and e-mail support only.

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Useful Links

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Instructions & Walkthroughs

Welcome to the Shippensburg University Faculty/Staff Help Desk's Instructions and Walkthroughs page.  This page includes walkthroughs for checking e-mail, filling out op-scan forms, setting up and checking your barracuda spam filter, and many other helpful instructions.  Take a look at the page to see if there is a walkthrough that is helpful for you. 

If you run into issues following a walkthrough, or have additional questions, the Faculty/Staff Help Desk is here to help  you with your technical support needs.  Please feel free to call us (x4357 option 2) or send us an e-mail (helpdesk@ship.edu) and we'll be glad to help!

 

Computer/Network Walkthroughs

How to Find Your Computer Name 

How to Find Network Information 

Off campus network drive access - PC 

Off campus network drive access - Mac 

Removing Pre-Existing Antivirus prior to Sophos Install 

T-Drive File Recovery 

Disable Common Pop-up Blockers 

 

 

E-mail/Mobile Device Walkthroughs

Barracuda Instructions 

Outlook Delegate Instructions 

Set-up Outlook Anywhere 

Shippensburg Email Setup for Android  

Shippensburg Email Setup for iPhone 

Shippensburg Email Setup for Windows Mobile 6.1