Administration, Faculty, and Staff

Nortel Telephone Training - Detailed, guided instruction for all Nortel models

Dialing Instructions

 

Students

Dialing Instructions

Resident Halls

Note: Students are responsible for their own telephone equipment. This office will attempt to provide guidance in set-up and isolating trouble; however, we will not attempt to repair any piece of equipment.

 

Training

 
   
Note:
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  0880T
M3900 Series Telephone Training		    
  Start this course now.      
  Description: The M3900 Series Telephone Training is your fastest, most convenient way to learn how to customize and use the features of the M3900 Series Meridian Digital Telephone Portfolio. There are five models in the M3900 Series Meridian Digital Telephone portfolio: the M3901 Entry Telephone, the M3902 Basic Telephone, the M3903 Enhanced Telephone, the M3904 Professional Telephone, and the M3905 Call Center Telephone. Because each model has a different number of line keys, Fixed Feature Keys and Soft Programmable Feature Keys, each operates a little differently. The on-line M3900 Series Telephone Training supports each of these models with its very own individual, self-paced training accessed from a main menu. It`s easy and fun to learn the names and functions of Fixed Feature Keys and Soft Programmable Feature Keys by rolling your cursor over them. Then you can either click your way through a Table of Contents directly to the feature or features you want to learn, like Ring Again or Program an Auto Dial Key, or take the complete training in order from most basic feature to most advanced. Every feature you click on has a Demonstration showing the appropriate key(s) and how that model`s LCD screen responds to that programming. When you complete watching the Demonstration, the self-paced training prompts you to go on to the next feature and provides you with unlimited opportunities to review the Demonstration again.
 

Objectives:

The M3900 Series Telephone Training contains five individual modules, one for each model in the M3900 Series Meridian Digital Telephone Portfolio:

M3901 Entry Telephone: Keys, Make a Call, Receive a Call, Ring Again, Call Forward, Program an Auto Dial number, Dial an Auto Dial number, Call Transfer, and Conference

M3902 Basic Telephone: Keys, Make a Call, Receive a Call, Ring Again, Call Forward, Program an Auto Dial number, Dial an Auto Dial number, Call Transfer, Conference, Call Park, Accessory Port, Change Key Label, and Fixed Feature Keys

M3903 Enhanced Telephone: Keys, Make a Call, Receive a Call, Ring Again, Call Forward, Program an Auto Dial number, Dial an Auto Dial number, Call Transfer, Conference, Call Park, Accessory Port, Change Key Label, Call Join, Virtual Office, Corporate Directory, Set-to-Set Messaging, and Fixed Feature Keys

M3904 Professional Telephone: Keys, Make a Call, Receive a Call, Ring Again, Call Forward, Program an Auto Dial number, Dial an Auto Dial number; Call Transfer, Conference, Call Park, Change Key Label, Corporate Directory, Virtual Office, Other Features including Shift Key, Directory/Log, Create Personal Directory, Find number in Personal Directory, Options Key, Call Join, Selectable Conferee Display and Disconnect, and Set-to-Set Messaging

M3905 Call Center Telephone: Keys, Make non-ACD Call, Receive non-ACD Call, Ring Again, Call Forward, Program an Auto Dial number, Dial an Auto Dial number, Call Transfer, Conference, Accessory Port, Change Key Label, Call Join, Set-to-Set Messaging, Corporate Directory, Agent Features including Answer ACD Call, Contact Your Supervisor, Place a Call on Hold, Agent Login, Make Busy, Not Ready, Emergency Key, Use Walkaway and Call Waiting Status Indicator, Supervisor Features including Call Agent, Answer Agent, Answer Emergency, Observe Agent, Night Service.
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