Faculty/Staff Help Desk FAQs

(simply click on your question to view answer)

Location & Contact Info

    • * Where is the Faculty/Staff Help Desk Located?
      •   
      • The Shippensburg University Faculty/Staff Help Desk is part of the Computing Technologies Center and is located in MCT 071 on the first floor of the Mathematics and Computing Technologies Center.
    • * What is the phone number to the Faculty/Staff Help Desk?
      •   
      • -  On-campus phone:  Dial extension 4357 and choose Option 2
      •   
      • -  Off-campus phones & cell phones:  Dial (717)-477-4357 and choose Option 2
      •   
      • -  A Faculty/Staff Help Desk Support Technician will answer the call during business hours. 
      •   
      • -  Users calling in after hours will need to leave a detailed message that includes their name, a phone number where they can be reached, and a brief description of the issue.
    • * What is the e-mail address for the Faculty/Staff Help Desk?
      •   
      • -  The Shippensburg Faculty/Staff Help Desk e-mail address is helpdesk@ship.edu
      •   
      • -  This e-mail address is checked multiple times throughout the day even over the summer months.
    • * When is the Faculty/Staff Help Desk open?
      •   
      • - The Shippensburg Faculty/Staff Help Desk is open Monday through Friday during the week. The hours are as follows:

        Monday 7:00am - 5:00pm
        Tuesday 7:00am - 5:00pm
        Wednesday 7:00am - 5:00pm
        Thursday 7:00am - 5:00pm
        Friday 7:00am - 5:00pm
        Saturday Closed
        Sunday Closed

E-mail Questions

    • * What type of e-mail system is used on campus?
      •   
      • -  On-campus PC machines use Microsoft Outlook.
      •   
      • -  On-campus Mac machines use Microsoft Outlook.
      •   
      • -  Off-campus machines use Outlook Web Access by going to https://mail.ship.edu and logging in with your University credentials.
      •  
      • - Off-campus machines may also use Outlook Anywhere if Microsoft Office version 2007 or later is installed.  See the Outlook Anywhere Setup Guide for more information.
    • * How do I access e-mail from home or a computer off-campus?
      •   
      • -  Off-campus machines use Outlook Web Access by going to
              https://mail.ship.edu and logging in with your University
             credentials.
      •  
      • - Off-campus machines may also use Outlook Anywhere if
             Microsoft Office version 2007 or later is installed.  See the
             Outlook Anywhere Setup Guide for more information.
    • * How do I change my password?
        •   
        • 1.  Open Internet Explorer on your computer.
        • 2.  Browse to http://password.ship.edu
        • 3.  Follow the on-screen instructions to reset your password
        • 4.  Click here for password requirements (also found on the password 
                 website)
    • -  8 character minimum length
    • -  Must include 3 of the following 4 categories:
    •        1.  Uppercase Letters
    •        2.  Lowercase Letters
    •        3.  Numbers
    •        4.  Special Characters
    • -  Password CANNOT have part of your name or id
    • * How can I e-mail my entire class?
      •   
      • 1.  Open Internet Explorer with your on-campus computer.
      • 2.  Log into the Faculty Information System ( http://info.ship.edu)
      • 3.  Select the option to e-mail your entire class
      • 4.  Your computer will automatically launch your e-mail program
      • 5.  Compose your message and click "Send" to mail it to your entire
               class
    • * How can I e-mail a larger list of people?
      •   
      • - The size limit for a distribution list is 160 addresses.  If your
              intended audience is more than 160, it is recommended that 
              different methods are used such as a personal website posting,
              blackboard, FACT newsletter, or a direct mailing.
      •   
      • - When sending an e-mail to a list smaller than 160 addresses, you
              can follow these steps:
      •         1.  Type our name in the "To:" field
      •         2.  List your recipients' names in the "BCC:" field (you may 
                       need to click the "arrow" to the right of the "Options"
                       button to get the "BCC:" field to appear if you do not
                       see it).
      •         3.  This method will allow only you (the sender) to see replies
                       to the message, even if "Reply All" is mistakenly used.
    • * How do I access junk messages and SPAM filter settings?
      •  
      • -  By default, suspected SPAM messages are quarantined automatically
      •  
      • -  You can access your SPAM settings by browsing to https://barracuda.ship.edu/
      •  
    • * Why do I receive messages from people that I haven't sent e-mail
             to stating that I sent them infected e-mails?
      •   
      • -  Viruses and spammers forge "From:" addresses with an address
              pulled from a victims contact list.
      •   
      • -  Therefore, your machine is most likely not infected.
      •   
      • -  Since these types of infections are usually not found in
              University-owned machines, there is nothing we can do to stop
              your address from being forged on the infected machine.
      •   
      • -  If you are unsure if your machine has an active infection, please
              contact us:  helpdesk@ship.edu or x4357

Network File Storage Questions

    • * How do I access my network files from my office computer 
            on-campus?
      •   
      • Method 1
      • 1.  Open "My Computer"
      • 2.  Double-click the "T:\ drive"
      • 3.  Drag and drop files to the T:\ drive
      •   
      • Method 2
      • 1.  Open your "My Documents" folder
      • 2.  Open the "My Network Documents folder"
      • 3.  Drag and drop files to the "My Network Documents" folder
    • * How do I access my network files from another computer
            on-campus?
      •   
      • 1.  Log on to any network-connected PC on campus using your 
              University-provided credentials
      • 2.  Open "My Computer"
      • 3.  Double-click the T:\ drive
      • 4.  Access your network storage files
    • * How do I access my network files from my home computer 
            off-campus?
      •   
      • 1.  Open Internet Explorer
      • 2.  In the address bar, type:  https://anchor.ship.edu
      • 3.  You will be prompted for your login information
      • 4.  Enter your Ship email address and password
      • 5.  Click "OK"
      • 6.  Click on the + next to S-Drive or T-Drive to expand the folders
      • 7.  Access your network files
    • * What types of files can I store in my network storage?
      •   
      • -  Any business-related data files
      •   
      • -  Storing personal data is not supported
    • * How much space do I have to store items in network storage?
      •   
      • -  Each faculty/staff member is given 20GB worth of network storage
      •   
      • -  You will see a warning message when your file space becomes full
      •   
      • -  If you receive the message, you will need to cleanup your files to
              create more space for saving additional files
    • * How do I check to see the space I am currently using in network
            storage?
      •   
      • Method 1
      • 1.  Open "Computer"
      • 2.  Click once on your "T:\ drive"
      • 3.  Directly below the drive name, you will see the space available
      •   
      • Method 2
      • 1.  Open "Computer"
      • 2.  Double-click your "T:\ drive"
      • 3.  Click the "Edit" Menu
      • 4.  Click "Select All"
      • 5.  Right-Click on any one of the files
      • 6.  Click "Properties"
      • 7.  View the size to see how much space you are using
    • * How secure are the files I store on the network?
      •   
      • -  No faculty, staff, or students have access to the files on your
              network space UNLESS you allow them access to a machine that
              you are currently logged on to.
      •   
      • -  To prevent this from happening, ensure that you log off a computer
              when you are finished using it.
      •   
      • -  Only you can access your files from off-campus due to the
              requirement of your individual University-provided login
              information.
    • * Are my files in network storage backed up automatically?
      •   
      • -  All files in network storage are backed up by the CTC
      •   
      • -  The server runs backups daily to ensure data is restored if
              needed
      •   
      • -  You may always take additional steps to back up your data to
              your personal devices such as a USB drive, CD,-R/DVD-R or
              portable hard drive.  However, these files will be accessible
              to anyone who may be using the device.

Printing Questions

    • * How do I print exactly what I see on my computer monitor?
      •   
      • 1.  Ensure that you have everything you would like to print on you computer screen
      • 2.  Press the "Print Screen" button on your keyboard
      • 3.  Your screen should print to your default printer
      • 4.  If it does not, try the following methods:
      •   
      • Method 1:
      • 1.  Press the "Print Screen" button on your keyboard
      • 2.  Open Microsoft Word, or Microsoft Paint (either will work
      • 3.  Click on "Edit" at the top of the program, and select "Paste"
      • 4.  Click on "File" at the top of the program and select "Print"
      •   
      • Method 2:
      • 1.  Click on "Start"
      • 2.  In the search box, type in "U:\NETAPPS\PrintKey
      • 3.  In the window that opens, double-click "PrintKey20"
      • 4.  Press the "Print Screen" button on your keyboard
      • 5.  Click "Print" from the PrintKey20 window
    • * How do I print labels?
      •  
      • 1.  Open a new document in Microsoft Word
      • 2.  Click "Mailings" on the menu bar 
      • 3.  Click "Start Mail Merge" on the panel
      • 4.  Click "Labels" from the drop-down list
      • 5.  Choose the label type/manufacturer and product number
      • 6.  Click "Ok"
      • 7.  Click "Start Mail Merge" on the panel
      • 8.  Click "Step by Step Mail Merge Wizard"
      • 9.  Click "Labels"
      • 10.  Click "Next: Starting Document" at the bottom of the wizard
      • 11.  "Use the current document"
      • 12.  Click "Next: Select recipients" at the bottom of the wizard
      • 13.  Click "Use an existing list"
      • 14.  Click "Browse"
      • 15.  Browse to the file from which you would like to make labels
      • 16.  Select the file and click "Open"
      • 17.  Choose the second file in the "Select Table" window and click "Ok"
      • 18.  The Mail merge recipients box appears
      • 19.  Click "Ok"
      • 20.  Click "Next:  Arrange your labels" at the bottom of the wizard
      • 21.  Click "Address block..."
      • 22.  The "Insert Address Block" window appears
      • 23.  Click the "Match Fields" button
      • 24.  Choose names to correspond to your mail merge information
      • 25.  Click "Ok"
      • 26.  Click "Ok"
      • 27.  Click "Update all labels" in the wizard
      • 28.  Click the "Next:  Preview your labels" at the bottom of the wizard
      • 29.  Click the "Next:  Complete the merge" at the bottom of the wizard
      • 30.  Place your labels in the printer tray (ensure they are placed correctly)
      • 31.  Click "Print"
      • 32.  Save your file if you would like to use it in the future

Windows Questions

    • * How do I place/restore an icon to my desktop?
      •   
      • 1.  Click "Start"
      • 2.  View "Programs" or "All Programs"
      • 3.  Right-click on the program you would like to place on your desktop
      • 4.  Click "Copy"
      • 5.  Right-click on your desktop
      • 6.  Click "Paste"
      • 7.  There will now be an icon on your desktop for this program
      • 8.  Double-click the new icon to open the program
    • * How do I change the way my desktop looks?
      •    
      • 1.  Right-click on the "Start" button
      • 2.  Click "Properties"
      • 3.  Ensure you are on the "Start Menu" tab
      • 4.  Select "Classic Start Menu"
      • 5.  Click "Ok"

Network Questions

    • * How do I log on to the Shippensburg Network?
      •     
      • 1.  Restart your work computer
      • 2.  Enter your University-provided user id into the login box
      • 3.  Enter your password
      • 4.  You should be able to access the network drives (S:\, T:\, U:\)
      •  
      • -  If you are unable to log on to the network:
      • 1.  Check to see if the network cable is plugged securely into the wall
      • 2.  Check to ensure that the network cable is plugged securely into
               the back of your computer and the lights next to the plug are blinking.

Software Questions

  • * How do I purchase a copy of Microsoft Office?
    •    
    • - All SU-owned computers have Microsoft Office 2010 or 2013 (for PC) or 2011 (for Mac) already installed
    •   
    • - Microsoft Office 2011 Professional Edition(for Mac) and 2013 (for PC) are available for purchase at the Bookstore for home use by Faculty and Staff (SUID required).
  • *  How do I install newer versions of softare?
    •   
    • -  A Help Desk Technician will be able to install software updates
    •   
    • -  Please contact the Faculty/Staff Help Desk to schedule an appointment