Fall 2020 Student Technology

Throughout this new model of instructional delivery, students who have technology needs will continue to be supported. Those attending classes remotely will be able to request a loaned laptop or hotspot as needed. The Student Help Desk will continue to provide remote support during day/evening/weekend hours and will also provide limited in-person support (equipment pick-up/drop-off) via the Student Technology Help Desk in Lehman Library.

Contact our Help Desk at (717) 477-HELP (x4357) if you need any assistance.

What's New?

Specialty software and remote lab access will be accommodated by a new Remote Access tool that will allow students to remotely connect to a computer lab and access specialty software from their own personal laptop or device. Physical access to computer labs, while more limited due to social distancing requirements, will also be provided in facilities like MCT and the Library.

Students definitely need a laptop or desktop (not a tablet or mobile device), a webcam, and a microphone. 

Student Tech Training

See below for videos provided during Student Technology Training as part of Fall Welcome Week!

Fall 2020 Virtual Learning Modalities


Remote Learning


Online Reading


Time Management


Resources for Remote Learners


Technology at Ship - Fall 2020 Tips for Parents/Family

This Zoom session covers an overview of the technology systems used at Ship as well as the devices and software that students need to be successful learners. Access to free software/tools and suggestions for working effectively while remote, as needed, will be discussed. View the recording of the live session held on July 27th below:


Access to special software, resources, and training information will continue to be posted below:

Click below for additional information:


D2L & Zoom Workshops

D2L & Zoom workshops were held for students in order to prepare them for online instruction.  Recorded sessions are available to view below. Additional sessions will be scheduled for the Fall 2020 semester.

Content will include:

  • Log in to D2L
  • How to Access Coursework
  • View and take to quizzes and submit assignments
  • Log in to Zoom and understanding synchronous and asynchronous classes
D2L Session

Video can also be accessed at  https://supmediasite.passhe.edu/Mediasite/Play/b375b4a2cdfa43a2b58fc4281527f7a81d

Zoom Session

Zoom Session can also be viewed at https://supmediasite.passhe.edu/Mediasite/Play/335faf0fec714a7faebba9012005af9d1d

Students with device or Internet access needs

Students who are attending classes remotely are asked to utilize personal laptops, Internet connections and related devices whenever possible to access online course materials. For those students who do not have access to a computer, a webcam/microphone, and/or the Internet from home or from alternate locations, we will be happy to assist you by providing loaned equipment at no cost through the conclusion of the semester.

If you have a specific equipment need, please complete the Request access to technology equipment form.

During this time, Comcast/Xfinity is also offering discounted Internet service to students.  Please visit https://www.xfinity.com/student for more information.

Also, the link below from the Keep America Connected Pledge web site provides details on companies that are going above and beyond to provide additional broadband Internet service to consumers:


Campus Network/WiFi access

Zoom and other online technologies have caused increased demand for campus Internet/network traffic. For information on getting the best connection in a campus residence hall, please see our tips to Maximize your WiFi in the Residence Halls.

Network file access

If you have files saved in your T:\ drive or My Documents folder on a lab computer, you can access your network file space using Anchor.

Software access

Computer labs and the Library will be open during the fall semester with social distancing modifications in place. Many software vendors have worked to make additional resources available to students during this time.  Click here for a list of instructions and available software that you can install on your personal computer.  Packages include:

  • Microsoft Office
  • SPSS Statistics
  • Minitab
  • Mathematica
  • NVivo

If you have a special software need, please contact your faculty member.   

Technology assistance

The Technology Help Desk will be available to answer questions and troubleshoot problems.

Help Desk support hours for Fall 2020

Monday - Thursday
9 AM - 9 PM

9 AM - 4 PM

10 AM - 5 PM

12 PM - 9 PM

Non-urgent issues or questions should be sent to helpdesk@ship.edu. Live technician support is available during the hours above by calling (717) 477-HELP (x4357).