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Office for Retention & Student Success

We strive to improve the student experience on campus by holistically supporting all Shippensburg University students, parents, and families.  

Mission 

Retention and Student Success at Shippensburg University offers a comprehensive array of support services aimed at guiding undergraduate students through their academic journey, culminating in degree completion. By leveraging qualitative and quantitative data, our office designs tailored interventions to reduce overall student attrition and address attrition within specific sub-groups.


Retention and Student Success includes the following programs and initiatives.

Student Success Coach

The Student Success Coach attends to the needs of Shippensburg University students. Our coach works tirelessly to provide students with a range of support and connections to various services to ensure students have the tools necessary to be successful. 

Role of the Student Success Coach:

  • Referrals to Appropriate Campus Resources
  • One-on-One Student Success Check-ins   

Retention and Student Success Staff


Dr. Jennifer Haughie

Dr. Jennifer Haughie

Associate Vice President

(717) 477-1225

Mowrey Hall, Room 203

Felicia L. Shearer, ABD

Felicia L. Shearer, ABD

Executive Director

(717) 477-1396

Mowrey Hall, Room 244

Niky Keeseman

Niky Keeseman

Administrative Assistant

(717) 477-1225

Mowrey Hall, Room 204

Noreaga Goff

Noreaga Goff

Student Success Coach

(717) 477-1123, ext. 3654

Mowrey Hall, Room 245