Student Helpdesk
Student Resources
Student Tech-Tools
Purchasing Info

Student Help Desk


717-477-HELP (x4357)
helpdesk@ship.edu
 

Student Help Desk Home
Student Help Desk FAQs

Faculty/Staff Help Desk
Media Services
E-mail Access 

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Hours & Location

Summer Term V Hours: 

Sun: Closed
Mon: 9 AM - 4 PM
Tues: 9 AM - 4 PM
Wed: 9 AM - 4 PM
Thurs: 9 AM - 4 PM
Fri: 9 AM - 4 PM
Sat: Closed

The Student Help Desk is located in the Ezra Lehman Library at the main lobby entrance.

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Computing and Network Usage

SU Network Acceptable Use

Electronic Communication

Swataney (Student Handbook)

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Helpful Computer Tools

Below is a list of common system tools that are used by the Student Helpdesk.  There are various tools to help with daily computing as well as help to prevent systems from becoming infected with spyware and other malware.  While the links to these free tools are provided as a convenience to the campus community, any effect on the computer caused by the installation and/or use of these tools is the sole responsibility of the user.  Observance and consideration of the instructions and user agreement of each program is recommended prior to downloading and installation of any program.  If there are any questions or assistance is needed with any of the tools below, please contact the Shippensburg University Student Help Desk.

Tools List

Downloads for University-members only

  • *  Sophos Antivirus - SU Recommended Antivirus for Home PCs
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    • -  Sophos has been providing enterprise-level information technology security for 20 years.  Sophos Antivirus has performed well in many reviews administered by non-biased third party testing agencies.  Individual testing within the Shippensburg University CTC was also performed and Sophos outperformed our previous solution in all categories.  Therefore, we are excited to offer the Sophos Antivirus software available free of charge to our students, staff, and faculty for personal and home use.
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  • *  Alertus - Emergency Notification Program   
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  • *  Mathematica
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    • Mathematica is an advance computing program designed to perform algebraic calculations as well as many other mathematical computations.  The software is also used for performing visualization, modeling, and simulation.
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Free Publicly-Available Downloads

  • *  Microsoft Office '07 Compatibility Pack
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    • - This download is for students who have used the updated Microsoft Office 2007 software to create a file, but need to open this file with an older version of Microsoft Office.  Simply click on the link below and follow the directions provided by Microsoft to download and install the compatibility pack.  After the installation of the package, all Microsoft Office files will be converted as they are accessed, making them compatible with the older versions.
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  • *  Lavasoft Ad-Aware Free Internet Security  
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    • - Lavasoft Ad-Aware Free Internet Security is a free program that is available to the general computer user community for use on personal computers.  The program will scan for and remove various malware threats from Spyware and Adware to various fraud tools and othe rogue software.  Ad-Aware  Free Internet Security is compatible with both the Windows XP and Windows Vista operating system.
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  • *  Spybot Search & Destroy 1.6.2
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    • -  Spybot Search & Destroy 1.6 is a free program that is available to the general computer user community for use on personal comptuers.  The program will scan for and remove various spyware infected files, web-usage statistics that are stored on your computer, as well as fix registry problems caused by spyware infections.  Spybot Search & Destroy 1.6 is compatible with both the Windows XP and Windows Vista operating system.
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  • *  Avira AntiVir Personal - Alternative Antivirus for home PCs 
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    • -  There are a few free antivirus software products to choose from today including Avira, AVG and Avast.  All of these products provide a level of protection against viruses and other malware. Through our own testing as well as numerous independent agency tests, Avira emerged as the best proactive detection agent of these three products.  Please visit the page below for more information.
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  • *  FileZilla (Free FTP Client)
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    • -  FileZilla is a free FTP client to install on your desktop in order to access files on a remote server. FileZilla is compatible with all versions of the Microsoft Windows Operating System as well as Mac OSX 10.5 or newer, and Debian 5.0 Linux. Please visit the page below for more information.
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