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Transcript FAQs

We have compiled responses and solutions to the most common questions related to ordering a transcript.  We recommend you review these solutions prior to contacting or the Registrar’s Office.

Official transcripts are ordered via

  • Electronic transcript, a secure, digitally signed PDF sent to the recipient.
  • Paper copy, sent by U.S. mail or expedited FedEx service (additional charge for expedited service). FedEx cannot deliver to P.O. Boxes.
  • Paper copy you pick up.

All orders can be placed via You can order electronic transcripts, as well as paper transcripts to be mailed or picked up.

Transcripts cannot be ordered by mail.

Order through

  • Electronic transcripts are $8.00 each.
  • Paper copies of your transcript are $10.00 each.
  • Additional fees are charged for expedited service and are listed on the Parchment ordering system.
  • For paper transcripts, processing time is two to three business days from the receipt of your request, plus U.S. Post Office delivery time. The processing time may be longer near U.S. holidays.
  • For electronic transcripts, processing time is two to three business days from the receipt of your request.

If your transcript was not delivered due to an office error, we will gladly provide a replacement at no additional cost. Please contact Parchment for assistance. We cannot accept responsibility for non-delivery if the address provided to us is either incomplete or incorrect, nor can we accept responsibility for timely delivery by the U.S. Post Office or any other mail carrier vendor.


  • An institution hold that prevents the release of your transcript.
  • Insufficient or inaccurate identification information.
  • No recipient e-mail or an invalid e-mail was provided for delivery of an electronic transcript.

A document can be uploaded at the time of placing your order through our Online Ordering Service.

For most students there will not be a delay in processing and sending the transcript. However, some students may experience a delay if we must combine our current student information system records with our pre-computer archived records.

You will have to place an order for a new transcript to be sent to the to correct recipient. Unfortunately, there is no way to correct sending an electronic transcript to the incorrect recipient. Once an order is placed for an electronic transcript, we cannot cancel it.

At this time unofficial transcripts are only available to currently enrolled students via the myShip portal. The Registrar’s Office does not provide unofficial transcripts.

Please contact the appropriate office noted for your type of hold at to resolve the hold. The Registrar’s Office will not override the hold to release a transcript.

Click here for information on how to download your transcript.

Once the download link expires, you will have to place an order for a new transcript.

There are many reasons an order may be canceled, most of the time it is because of an issue with the student data provided or a hold. You can find details on why the order was canceled in the cancelation email you received.  You will be refunded for the canceled order.

Transcript orders with on-hold status means that the Registrar’s Office must take some action to complete the order. Some students may experience delays if the academic record does not exist in our current student information system.

Go to the Parchment Learner Help Center for additional topics. Once on this page, you can also click on Contact Support button.

Once the order is placed, the process begins to generate and send your transcript to the recipient.  To see if your order can be canceled, please contact Parchment support directly.

Contact the Office of the Registrar Old Main 110 1871 Old Main Drive, Shippensburg, PA 17257 Phone: 717-477-1381 Fax: 717-477-4017