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Early Alert Program 

The Early Alert Management Team provides nearly holistic services to students who are referred by faculty and staff. By providing individualized support to students, each student can learn skills that enhance and maximize their educational potential. Submit an Early Alert.  

Our Mission  

To Coach students who are academically struggling or face specific barriers that may hinder their success, while working strategically and collaboratively with campus constituencies to positively impact the students’ success.  

Our Goals 

The Early Alert Management Team goals are to create access to educational resources and remove barriers that negatively impact Shippensburg University students. 

What is the Early Alert Program? 

The Early Alert Program is a Coordinated Care Network composed of key student support areas on campus who collaborate to serve students by, 

  • Scheduling individual meetings with students 
  • Referring students, when appropriate, to on and off campus resources 
  • Creating individualized support plans with students  
  • Advocating for students, when needed 
  • Coaching students, while providing effective and invaluable strategies to help them succeed 

Should An Early Alert Be Submitted? 

While there are many reasons to issue an Early Alert, in some instances, an Early Alert may not be the best referral for a student 

If a student is struggling with academic, physical, and emotional or a combination of the following obstacles, please consider a Ship Cares referral. If a student may be struggling with emotional or mental distress, please consider referring them to the Counseling Center. If a student may bstruggling with a specific course or single assignment in a course, please consider having a student reach outo the Learning Center for additional academic support. The Early Alert system is NOT montitored 24/7; in the event of a life threatening emergency, please contact 911 and/or SU Campus Police for immediate assistance. If you are aware that a student may have experienced discrimination, harrassment or sexual misconduct on campus please consider contacting the Title IX Office.  

Faculty members who may want to gain additional strategies to engage students during class time should contact the Center for Excellence in Teaching and Learning (CETL).  

Faculty and staff can issue an Early Alert on a student for the following reasons: 

“Repeated Poor Academic Performance” – for students not demonstrating successful academic progress or lack of student class participation 

“Lacks Academic Financial Resources” – for students lacking school supplies, books, online codes or has a balance on their account prohibiting them to register for classes  

“No Communication Response” – for students who continue to demonstrate no response to any communication outreach 

“Excessive, Consecutive Absences” – for students who have not consistently attended (missed two or more consecutive classes) or participated in the course prohibiting their success 

“Difficulty Transitioning to College” – for students struggling to transition into their new environment academically and personally 

 “Food and/ or Housing Barriers” – for a student who does not have their basic needs met, prohibiting them to be academically successful 

 “Stress” – for a student experiencing personal or emotional hardship and difficulties that are non-mental health related 

“Technology Barriers”- for a student who does not have access to the correct technology to be successful 

“Student Experiencing Isolation”- for a student who has reportedly been isolating and needs additional support 

Faculty and staff who have students who are doing well can also issue a Kudos. Students will receive a message letting them know that they are doing well. A Kudos can be issued for the following reasons: 

“Showing Progress” in their work 

Exhibit “Great Participation” online,  

“Keep Up the Good Work!”  

Early Alert Resources 

For more information on the Early Alert System, including access to tutorials, visit the SSC Navigate Support Page. You may also view Shippensburg University's process here. To schedule an appointment to be trained on using the Early Alert System, faculty and staff should contact Andrew Hess, Graduate Assistant for SSC Navigate, at retention@ship.edu. 

Please note: Shippensburg University’s Early Alert system is NOT monitored 24/7, when the University is closed, or on weekends. 

Contact the Early Alert Program

Mowery Hall Rm. 245 Phone: 717-477-1123 x3437 8:00 AM - 4:30 PM