Remote work resources for employees during COVID-19

General Information

Technology Services has compiled the below list of resources available to employees who are working remotely.

Remote Work Resources

Data Security

During this difficult time, exercise extreme vigilance with regards to computer safety. Working remotely introduces increased online threats such as identity theft, phishing and scams, and non-secure remote work environments. Use these resources to learn how to keep yourself and university data safe.

 

MSOutlook.pngE-mail access

E-mail is available by logging in at https://mail.ship.edu.

Employees who have a university-laptop can also open the Microsoft Outlook application from the desktop to access e-mail. 

For information on adding your e-mail account to your device, please click here.
 

laptop_icon.jpgDevice access

Employees who will be working remotely during the COVID-19 outbreak are encouraged to utilize laptops and hardware available within their department whenever possible. However, we realize that not all employees/departments have access to a laptop or other computer.

It is important that you log on to a university laptop once before leaving campus. This establishes your profile on the computer and ensures that you can log in successfully when working remotely.

Technology Services is working on making loaner laptops available to employees as needed. If you require a loaned laptop to work remotely, please make the request via your manager and divisional vice president. Laptops requested will be available for pick-up at University Police anytime after 4 PM on Sunday, March 15.
 

checkpoint_vpn.png

VPN access

Ship provides virtual private network (VPN) access to employees needing to access sensitive administrative systems and office desktop computers from a remote location. VPN access is only available on university-owned computers.

Systems that require VPN to access remotely are:

  • Remote Desktop (requires the name your office computer)
  • Banner Admin Pages
  • Cognos Reports
  • Banner Document Management (BDMS)
  • Banner Communications Manager (BCM)
  • CIS Scripts
  • Banner Test Environment
  • Access to X: drive (Restricted Data Storage) 

Most other systems are available without a VPN connection.

For instructions on setting up and connecting to VPN, please click here.
 

Network drive (S:\ and T:\) access

Access to network drives is available via Anchor.  
 

software_icon.pngSoftware access

Employees using a university-owned laptop will have Microsoft Office and Adobe Acrobat pre-installed.

Microsof Office and Adobe apps are available for employees on personal devices using the instructions below:

For a list of additional software available to install on university or personally-owned computers, please click here.  For special software needs, please contact the Help Desk at 717-477-4357 or helpdesk@ship.edu.
 

jabber.pngPhone system/Jabber access

University employees can utilize the Jabber software to access their phone line from a remote location. This includes the ability to make and receive calls as well as access voicemail from any computer with a microphone and speakers. Click here for information and instructions on setting up Jabber.

If you wish to forward your office phone or a centralized department phone number to another extension or cell phone, please email helpdesk@ship.edu and include the extension(s) you wish to forward and the destination number.
 

Zoom-icon.pngZoom web conferencing

Consider hosting virtual meetings and calls using Zoom. Zoom is available to all Ship employees and students. Click here for additional information on using Zoom.

Getting Help

During the suspension of face-to-face classes, Technology Services has allocated additional resources to help address technical issues via phone and remote support. However, we expect the volume of requests to be extremely high during this time. Therefore, employees are asked to submit help tickets by e-mailing helpdesk@ship.edu whenever possible.

Phone support for urgent issues will be available during the hours below by calling 717-477-HELP (x4357).

Remote Work Help Desk Hours

** during suspension of face-to-face classes **

Monday through Thursday
7:30 AM - 9 PM

Friday
7:30 AM - 5 PM