Remote work resources for employees during COVID-19
Technology Services has compiled the below list of resources available to employees who are working remotely.
- In anticipation of increased call volumes during this time, employees are encouraged to submit help tickets by emailing email@example.com.
- Visit the Technology Services web site to view information on all available services.
- For password or account issues, please see our Account Self-Service info.
- D2L provides 24/7 support by calling 866-832-2319 (toll free) or via helpdesk.desire2learn.com.
Remote Work Resources
- Data Security
- E-mail access
- Device access
- VPN access
- Network drive (S:\ and T:\) access
- Software access
- Phone/Jabber access
- Zoom web conferencing
- SAP - access from off campus
During this difficult time, exercise extreme vigilance with regards to computer safety. Working remotely introduces increased online threats such as identity theft, phishing and scams, and non-secure remote work environments. Use these resources to learn how to keep yourself and university data safe.
- Employee tips for securely handling university data
- Practice Safe Computing while Telecommuting
E-mail is available by logging in at https://mail.ship.edu.
Employees who have a university-laptop can also open the Microsoft Outlook application from the desktop to access e-mail.
For information on adding your e-mail account to your device, please click here.
Employees who will be working remotely during the COVID-19 outbreak are encouraged to utilize laptops and hardware available within their department whenever possible. However, we realize that not all employees/departments have access to a laptop or other computer.
It is important that you log on to a university laptop once before leaving campus. This establishes your profile on the computer and ensures that you can log in successfully when working remotely.
Technology Services is working on making loaner laptops available to employees as needed. If you require a loaned laptop to work remotely, please make the request via your manager and divisional vice president. Laptops requested will be available for pick-up at University Police anytime after 4 PM on Sunday, March 15.
Ship provides virtual private network (VPN) access to employees needing to access sensitive administrative systems and office desktop computers from a remote location. VPN access is only available on university-owned computers.
Systems that require VPN to access remotely are:
- Remote Desktop (requires the name your office computer)
- Banner Admin Pages
- Cognos Reports
- Banner Document Management (BDMS)
- Banner Communications Manager (BCM)
- CIS Scripts
- Banner Test Environment
- Access to X: drive (Restricted Data Storage)
Most other systems are available without a VPN connection.
For instructions on setting up and connecting to VPN, please click here.
Access to network drives is available via Anchor.
Employees using a university-owned laptop will have Microsoft Office and Adobe Acrobat pre-installed.
Microsof Office and Adobe apps are available for employees on personal devices using the instructions below:
For a list of additional software available to install on university or personally-owned computers, please click here. For special software needs, please contact the Help Desk at 717-477-4357 or firstname.lastname@example.org.
University employees can utilize the Jabber software to access their phone line from a remote location. This includes the ability to make and receive calls as well as access voicemail from any computer with a microphone and speakers. Click here for information and instructions on setting up Jabber.
If you wish to forward your office phone or a centralized department phone number to another extension or cell phone, please email email@example.com and include the extension(s) you wish to forward and the destination number.
Consider hosting virtual meetings and calls using Zoom. Zoom is available to all Ship employees and students. Click here for additional information on using Zoom.
- Install Zoom Meetings Client
- Install Zoom Outlook Plug-in
- Zoom User Training Video
During the suspension of face-to-face classes, Technology Services has allocated additional resources to help address technical issues via phone and remote support. However, we expect the volume of requests to be extremely high during this time. Therefore, employees are asked to submit help tickets by e-mailing firstname.lastname@example.org whenever possible.
Phone support for urgent issues will be available during the hours below by calling 717-477-HELP (x4357).
Remote Work Help Desk Hours
** during suspension of face-to-face classes **
Monday through Thursday
7:30 AM - 9 PM
7:30 AM - 5 PM