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Student Technology

Ship is committed to your success as a student regardless of the model of course delivery! Students should review the list of technology requirements below. The Student Help Desk will continue to provide both remote support during day/evening/weekend hours and is also available for in-person support via the Student Technology Help Desk in Lehman Library!

Contact our Help Desk at 717-477-HELP (x4357) if you need any assistance.

Technology Requirements

In order to be successful participating in and attending classes, virtual office hours, online events, and resources, all students must have access to the following:

Laptop or desktop computer (Windows or Mac)
** Chromebooks are NOT sufficient and will not run all required software. **
Working webcam and microphone
Microsoft Office 365 and Zoom (both available for free to Ship students)
** Sign in to both applications using your @ship.edu e-mail account.
Access to reliable, high-speed Internet service

Computers should meet at least the minimum requirements listed on our Computer Recommendations page. Please check with your professor and academic program for any additional technology requirements.

Technology Resources

Campus Network/WiFi Access

Zoom and other online technologies have caused increased demand for campus Internet/network traffic. For information on getting the best connection in a campus residence hall, please see our tips to Maximize your WiFi in the Residence Halls.

Network File Access

If you have files saved in your T:\ drive or My Documents folder on a lab computer, you can access your network file space using Anchor.

Software Access

Students can access specialty software with the new Remote Computer Labs Access tool!

Specialty software and remote lab access will be accommodated by a new Remote Access tool that will allow students to remotely connect to a computer lab and access specialty software from their own personal laptop or device. Physical access to computer labs, while more limited due to social distancing requirements, will also be provided in facilities like MCT and the Library.

Computer labs and the Library will be open during the spring semester with social distancing modifications in place. Many software vendors have worked to make additional resources available to students during this time. Click here for a list of instructions and available software that you can install on your personal computer. Packages include:

Microsoft Office
SPSS Statistics
Minitab
Mathematica
NVivo

If you have a special software need, please contact your faculty member or the Technology Help Desk.

Technology Help

The Technology Help Desk is available to answer questions and troubleshoot problems!

Help Desk support hours

Monday - Thursday
9 AM - 8 PM

Friday
9 AM - 4 PM

Saturday
12 PM - 5 PM

Sunday
12 PM - 8 PM

Non-urgent issues or questions should be sent to helpdesk@ship.edu. Live technician support is available during the hours above by calling 717-477-HELP (x4357).

Student Tech Training

Ship offers many opportunities for students to learn about the technology tools and processes required for remote learning. Please click on the headings below to view training materials previously compiled!

D2L Brightspace Training

D2L & Zoom workshops were held for students in order to prepare them for online instruction. Recorded sessions are available to view below.

Content will include:

Log in to D2L
How to Access Coursework
View and take to quizzes and submit assignments

D2L Brightspace Recorded Session

Video can also be accessed at https://supmediasite.passhe.edu/Mediasite/Play/b375b4a2cdfa43a2b58fc4281527f7a81d

Zoom Training

Zoom workshops were held for students in order to prepare them for online instruction. Recorded sessions are available to view below.

Content will include:

Zoom Session

Zoom Session can also be viewed at https://supmediasite.passhe.edu/Mediasite/Play/335faf0fec714a7faebba9012005af9d1d

Technology@Ship - Tips for Parents & Families

This session covers an overview of the technology systems used at Ship as well as the devices and software that students need to be successful learners. Access to free software/tools and suggestions for working effectively while remote, as needed, will be discussed.