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Office of Retention and Student Success

We strive to improve the student experience on campus by holistically supporting all Shippensburg University students, parents, and families.  

Mission 

Retention and Student Success at Shippensburg University offers a comprehensive array of support services aimed at guiding undergraduate students through their academic journey, culminating in degree completion. By leveraging qualitative and quantitative data, our office designs tailored interventions to reduce overall student attrition and address attrition within specific sub-groups.


Retention and Student Success includes the following programs and initiatives. More information and applications for current students can be found here (login required).

  • Attendance Outreach
  • Early Alert Program
  • Raider Retention Grant 
  • Student Success Coach 
  • Lending Library
  • Course Material Grant Application

Student Success Coach

The Student Success Coach attends to the needs of Shippensburg University students. Our coach works tirelessly to provide students with a range of support and connections to various services to ensure students have the tools necessary to be successful. 

Role of the Student Success Coach:

  • Referrals to Appropriate Campus Resources
  • One-on-One Student Success Check-ins   

Retention and Student Success Staff


Dr. Jennifer Haughie

Dr. Jennifer Haughie

Associate Vice President

(717) 477-1225

Mowrey Hall, Room 203

Felicia L. Shearer, Ph.D.

Felicia L. Shearer, Ph.D.

Executive Director

(717) 477-1397

Mowrey Hall, Room 244

Cassie Morrow, MSW, LSW

Cassie Morrow, MSW, LSW

Student Success Coordinator
717-477-1123, extension: 3355
Mowrey Hall, Room 243

Niky Keeseman

Niky Keeseman

Administrative Assistant

(717) 477-1225

Mowrey Hall, Room 204

Contact the Division of Retention and Student Success

Mowrey Hall Rm. 244 Phone: 717-477-1396
8:00 AM - 4:30 PM