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Technical Support

Shippensburg Technical Support Support is always available, 24x7, 365 days a year. 

Need Help? 

If you are having trouble logging in, please contact the SU Help Desk at 717-477-4357 / or for technical assistance call the D2L 24/7 Help Desk at 1-877-325-7778.


D2L Brightspace is the official Learning Management System for Shippensburg University.  This system will contain the majority of any online content for both your face-to-face courses and online courses.  Check out the link below to review guides that will help you acclimate to D2L Brigthspace.

Shippensburg D2L Brightspace Tutorials for Students:  Guides specific to our D2L Brightspace instance.

D2L Brightspace Documentation for Learners:  Additional resources from D2L.

Shippensburg University uses Zoom for it's official synchronous video conferencing tool.  As a student of Shippensburg University your are able to create a basic zoom account.  You may be asked to participate in an online zoom session for your classes and you may do so whether or not you set up your Shippensburg zoom account.  Accessing an instructor led session will be available through a link in your course content area.

First-Time Login - Account Setup:  This guide will show you how to login to zoom and download the zoom app for the first time using your Shippensburg email address and password.

Scheduling a Zoom Meeting:  This guide will show you how to schedule your own zoom meeting.  Note that students are assigned Basic zoom accounts which contain limitations including limiting meetings of 3 or more people to 40 minutes and disabling cloud recording.

Join a Zoom Meeting:  This guide will show you how to join your Instructors zoom session.

Additional Support Links From Zoom

Getting Started

Meetings & Webinars

Plagiarism Detection - Turnitin

Instructors have the option of creating assignments that utilize the plagiarism detection program Turnitin.  If they have opted to enable this feature then you will be required to submit your assignment to Turnitin through the Assignment Submission folder tool in D2L Brightspace.  Enabling this feature is the responsibility of your instructor and if enabled will be done automatically when you submit your file via the submission folder.